Our Pet Care Philosophy
At Coastal Care Veterinary Emergency & Referral Hospital, we believe in collaborating with pet parents, primary care veterinarians and other specialists to provide the best standard of care for pets with complex health concerns.
This means being available and working to ensure that communication about ongoing cases flows freely between our board-certified specialists, veterinarians and referring veterinarians, as well as with pet parents.
We're also here to provide 24/7 emergency veterinary services for those times your pet needs us most.
What to Expect at a Specialty Appointment
Knowing what to expect from our specialty services at Coastal Care Veterinary Emergency & Referral Hospital will make the process easier for you and your pet.
Payment, Financing & Insurance
We'll help you navigate our options for payment financing, and pet insurance so you can focus on getting your pet the care they need.
Our goal is to play a positive role in your pet's treatment journey and ensure the best possible outcome for your beloved companion.
Learn more about our hospital by reading through our frequently asked questions.
What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
How can I book an appointment with a specialist?
A referral from your primary care veterinarian is required to see one of our specialists.
Once we have received the referral request, our referral coordinator will contact you to schedule an appointment for your pet.
In the event that your pet needs emergency care, please contact us right away. We offer 24/7 emergency services.
- How can I book an appointment with an exotic veterinarian?
What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs at our in-house pharmacy.
What are the fees associated with an appointment?
You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What types of payment options are available?
- Do you accept pet insurance?
Each of our veterinary specialists has become board-certified in their area of specialization by completing additional post-veterinary school training and passing rigorous examinations. Our specialists are dedicated to caring for pet companions with more complex health needs across Atlantic Canada.
Our management team ensures our emergency and speciality animal hospital runs smoothly by prioritizing the needs of each pet and pet parent who visits us.